HELLO and welcome to the AM Business Briefing, as Kura, the Glasgow-based customer service outsourcer, has hailed a new recruitment drive in the UK and South Africa with a total of 450 new roles created including 100 still available.
The business has created more than 350 jobs with the expansion of its international operations in South Africa, opening its second contact centre north of Durban. New staff are joining its existing operations to service a succession of recent international contract wins for Kura. It will bring the total number of staff at its two South African sites to 650.
Kura’s is also recruiting for various roles across the UK and South Africa, with over 100 vacancies currently open.
It said it provides a range of technologically advanced contact centre services and software solutions for some of the world’s most successful brands, “making it one of the fastest-growing outsourcers headquartered in the UK”.
Along with its Glasgow HQ, it also has UK sites in Sunderland and Liverpool.
Janine Hunt, client partnership director at Kura, said: “The rapid expansion of our team in South Africa means that we have greater agility and flexibility to deliver tailor-made solutions for globally-focused customers. Whether you require software solutions for web chat, social media advisors, or traditional phone call handlers, our expansion allows us to manage multiple customer channels from across the globe.
“Servicing UK and multi-national clients with industry leading customer service is at the forefront of everything we do.”
The expansion is part of the company’s plans to grow its activity in South Africa in the next 12 months, with an aim to double its workforce.
Julie McIntosh, chief culture officer at Kura, said: “We’re thrilled with our location in South Africa. The coastal district of Umhlanga just north of Durban offers a stunning European-style culture that attracts high profile businesses from all over the world.
“With the second Kura contact centre now open, we’ve doubled our capacity over the last three months. We’re very excited by the opportunities we are creating in Durban and know that the roles we are creating are giving people the opportunity to change their lives.”
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